You connect to the CRM WebClient with business role SALESPRO and perform a product search with no search criteria, you expect that the system will return all product types. Optional (changing field label, field properties etc using configuration tool)Īssignment of the Category to the ProductĪpplications Products Services, Warranties, Objects, Competitor Products. Using Configuration Tool in BSP Workbench Settype Assignment to respective Overview PageĬonfigure Settype as visible assignment Block in the OVP You can create the following set types and configure them in a CRM WebClient − S.NoĪssignment of the Settypes to the Category You can also create your own product attributes and group them together in a new set type. This includes grouping of related attributes of product.įor example − A set type CRMM_PR_TAX group together tax related attributes – tax country, tax region, tax type, tax group, etc. You can also create your own product reltypes using easy enhancement workbench. There are standard product reltypes defined in a standard system that can be checked in the table COMC_IL_TYPE or COMC_IL_TYPE_T. This includes business partner of a product. In SAP CRM, product reltypes can be of the following types − Product to Product The reltypes defines the relationship between products and it is also called as product linkages. SAP CRM supports the following type of products −ĭata related to a product exists in product reltypes or product subtypes. The attribute value is used to define characteristics of the product. A product can also be marked as inactive if it contains errors. You can only use active products in applications like the order catalog. The key areas with master data information includes BP number, product and information exchanged between these entities. This master data contains information about customer accounts, product and warranties. The CRM master data provides information of business transactions and also about the objects used in transactions. In this chapter, we will discuss how the CRM system provides information about business transactions.